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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up window will show up. It includes elaborate information about all the actions that you can perform on the given page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast array of educational video clips explaining how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, have a look at our extensive FAQ database, which includes questions asked by actual customers and offers practical solutions. We frequently update our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, we have a great team of technical support engineers available 24x7 and eager to assist you with any problem. Each trouble ticket you send will be answered in less than one hour (the average trouble ticket response time is only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 280574

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com